0x0000007b
STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4)
INACCESSIBLE_BOOT_DEVICE
Setup has encountered a fatal error that prevents it from continuing.
Contact your product support representative for assistance. The following status will assist them in diagnosing the problem.
(0x4, 0x1, 0, 0)
Setup cannot continue. Power down or reboot your computer now.
You may also receive a "Stop 0x0000007B"
error message during Windows XP Setup when the Setup program restarts
during the installation process. When you receive a Stop error while the
Setup program is running, you receive the second error message. To
troubleshoot this issue, read the following four sections to determine
if any one of the issues applies to you. If none of the issues apply
to you, use the following general troubleshooting steps at the end of
the article.
Boot-Sector Viruses
You may receive a "Stop 0x0000007B" error message if your computer is
infected with a boot-sector virus. If the problem is intermittent and
you can start Windows, check your computer for viruses. If you find a
virus, also check any floppy disks for viruses before you use them
again.
For a list of antivirus software manufacturers, click the
following article number to see the article in the Microsoft Knowledge
Base:
49500 List of Antivirus Software Vendors
Note You may have to use more than one brand of virus-detection software to detect and remove various viruses.
Important
If your computer has been infected, it may be open to additional forms
of attack. We recommend that you rebuild infected Internet-facing
servers by following the guidelines that are published on the
CERT
Web site. Internet-facing servers are servers that function without a
firewall or other protection. It is also a good idea to rebuild any
other computers that are at risk because of their proximity to infected
computers before you put them back in service.
If a virus has infected your Windows XP-based computer and a
virus-detection program cannot remove the virus and repair the system,
you must repartition and format your hard disk and reinstall Windows XP.
For additional information about partitioning and formatting a hard disk
with Windows XP, click the following article number to view the article
in the Microsoft Knowledge Base:
313348
How to partition and format a hard disk in Windows XP
For more information about how to help protect the boot sector from
viruses in Windows XP, click the following article number to view the
article in the Microsoft Knowledge Base:
122221
How to protect boot sector from viruses in Windows
Device Driver Issues
You may receive a "Stop 0x0000007B" error message in the following scenarios:
- A device driver that the computer boot controller needs is not configured to start during the startup process.
- A device driver that the computer boot controller needs is corrupted.
- Information in the Windows XP registry (information related to how the device drivers load during startup) is corrupted.
Windows XP requires a miniport driver to communicate with the hard disk
controller that is used to start your computer. If Windows XP does not
supply a device driver for your controller or if Windows XP is using a
corrupted or incompatible driver, you must replace the driver with a
valid copy that is compatible with your controller and Windows XP.
During the first phase of the Windows XP installation, Setup displays the following message at the bottom of the screen:
Press F6 if you have to install a third-party SCSI or RAID driver.
Press F6 and then follow the instructions to install a mass-storage
device driver from your Original Equipment Manufacturer (OEM).
For additional information about using F6 to load an OEM device driver
to support, click the following article number to view the article in
the Microsoft Knowledge Base:
314859
Limited OEM driver support is available with F6 during Windows XP Setup
To determine if your hard disk controller is compatible with Windows XP
and to obtain information about drivers that are included on the Windows
XP CD-ROM or that are available for download, see the latest Windows XP
Hardware Compatibility List (HCL).
For additional information about the latest Windows XP HCL, click the
following article number to view the article in the Microsoft Knowledge
Base:
314062
The latest Windows XP hardware compatibility list
If your hard disk controller is not listed on the HCL, contact the
manufacturer of your computer, system board, or hard disk controller for
information about the availability of a driver. Microsoft does not
guarantee that a resolution is available for non-HCL equipment.
For additional information, click the following article number to view
the article in the Microsoft Knowledge Base:
315239
Microsoft support policy for hardware that does not appear on the Windows HCL
If the System hive in the Windows XP registry is corrupted,
Windows XP may not be able to load the miniport device driver that the
boot controller requires. To resolve this issue, restore a registry
backup.
For additional information about restoring a registry backup, click the
following article number to view the article in the Microsoft Knowledge
Base:
307545
How to recover from a corrupted registry that prevents Windows XP from starting
Hardware Issues
You may receive a "Stop 0x0000007B" error message if there is a resource
conflict between the boot controller and another controller or between
SCSI devices. You may also receive this Stop error message if drive
translation is not being performed or if drive translation was changed.
To troubleshoot this issue:
- If an IRQ or I/O port address conflict exists between the boot
controller and another controller, Windows XP either stops responding
(hangs) or displays a "Stop 0x0000007B" error message. If you recently
added new hardware, remove the new hardware or reconfigure it so that it
does not conflict with the resources of any other installed
controllers.
- If you are using a SCSI hard disk, check the SCSI
chain for correct termination. Remove any unused SCSI devices or make
sure that each SCSI ID is unique.
- Make sure that drive
translation is turned on (if it is required) and that it has not been
changed. For example, if you recently switched controllers, this issue
may occur.
For additional information about this issue, click the following article
number to view the article in the Microsoft Knowledge Base:
314082
You receive a Stop 0x0000007b error after you move the Windows XP system disk to another computer
Other Issues
Other potential causes of a "Stop 0x0000007B" error message include:
- The boot volume is corrupted and cannot be initiated by Windows
XP. If the file system is corrupted and if Windows XP cannot initiate
the boot volume during the startup process, either move the drive to
another computer that is running Windows XP and run the chkdsk command
on that drive or try to create a parallel installation of Windows XP on
the drive (in a separate folder). The Windows XP Setup program checks
the integrity of the volume before it copies files, and it may fix some
problems in the process.
-
You are installing Windows XP on a mirrored boot partition that was
created by Microsoft Windows NT 4.0. Windows XP does not support Windows
NT 4.0 Ftdisk volume sets. If you are running Microsoft Windows 2000,
you must convert all Ftdisk volume sets to dynamic volumes before you
upgrade to Windows XP. If you are running Windows NT 4.0, break any
mirrors and back up all the data on the stripe, the RAID5, or the
extended volume sets before you upgrade to Windows XP. Ftdisk sets might
not be accessible after the upgrade.
General Troubleshooting
If none of the issues that have been described in this article apply to you, use the following general troubleshooting steps:
- If
you receive one of these error messages while you are installing
Windows XP, update the computer BIOS or obtain Windows XP drivers for
your hard disk controller (from the manufacturer of your computer,
system board, or hard disk controller), or do both. For information
about how to update your computer's BIOS or obtain Windows XP drivers,
contact your computer manufacturer. For additional information about the
availability of drivers, see the Device Driver Issues section in this article.
Note: If Windows NT 4.0 or Windows 2000 was installed previously on a mirrored boot partition, see the Other Issues section in this article.
- Use
the Last Known Good Configuration feature. This may resolve the problem
if you recently installed an incompatible device driver for your boot
controller.
For additional information about using the Last Known Good Configuration
feature, click the following article number to view the article in the
Microsoft Knowledge Base:
307852
How To start your computer by using the Last Known Good Configuration feature in Windows XP
- Use the Repair option with Windows XP Setup.
For additional information about repairing Windows XP by using the Setup
program, click the following article number to view the article in the
Microsoft Knowledge Base:
315341
How to perform an in-place upgrade (reinstallation) of Windows XP
- Restore a registry backup.
For additional information about restoring a registry backup, click the
following article number to view the article in the Microsoft Knowledge
Base:
307545
How to recover from a corrupted registry that prevents Windows XP from starting